Shipping and Return Policy

SHIPPING POLICY:

  • All shipments are made by regular ground with the carrier of our choice.
  • If you would like special requirements for your shipment (signature required, expedited, insurance, etc), please place your order over the phone and let us know your requirements to determine any extra shipping costs.
  • Unless special shipping arrangements are made (expedited, insurance, signature required, etc.) we are not responsible for any shipping delays or lost shipments once the items purchased are handed over to the shipping carrier.
  • We also ship to Alaska, Hawaii & Puerto Rico and internationally but you must place your order over the phone and pay for shipping charges. Shipping charges to Hawaii, Alaska & Puerto Rico and internationally may be different from what you have been charged during checkout. If so, we will contact you to inform you of the additional amount in such cases.

SHIPPING TO HAWAII, ALASKA & PUERTO RICO

  • Please contact us by phone or e-mail with the item(s) you would like to purchase and we will e-mail you the estimated shipping charges.
 

Returns & Exchanges

Returns

We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less shipping fees and a 15% restocking fee unless specifically listed on a product.

The customer will have the option of receiving a website credit for a future purchase in lieu of a refund.

We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
 

  • Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  • We cannot accept returns on products that have been customized (color, logo, dimensions, edging, etc.).
  • Returns on Coco Cricket Mats are not accepted.
  • All returns and exchanges are subject to our Terms of Use.

Please contact us in order to receive complete instructions on returning goods.  Once we receive your return, please allow 1-2 weeks for processing as all refunds are processed within 10 business days of receiving the items back to our warehouse and have been determined to be unused.

Exchanges

We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.